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Delivery & Returns

Kandee ships worldwide with specific couriers depending on location. Deliveries are made during business hours generally between 9AM – 6PM, however this depends on the local area and country that your order has been dispatched to. Our nominated courier requires a signature for all deliveries and therefore cannot leave your order with a neighbour or at a secure location, this is to ensure the safe and secure delivery of your Kandee shoes. 

Within the United Kingdom, we aim to dispatch all goods within 24 hours; once your order has been dispatched it will be delivered the next business day. For orders outside of the United Kingdom, this is dependent on the delivery service used for the destination country and updated information regarding your parcel and estimated delivery dates can be found through tracking your item online.

Various parts of the United Kingdom including but not limited to some locations in Scotland and Ireland will experience a 2-4 days delivery time. Please contact Customer Care prior to ordering if you have any queries.

Our courier will leave a calling card for the receiver's attention detailing clear instructions of how to arrange a re-delivery or collection from the local collection point. Please contact customercare@kandeeshoes.com should you have any queries regarding your delivery.

Delivery outside the European Union may be subject to local import taxes, which are the customer’s responsibility where they apply. If so, our nominated courier will either contact you by telephone once your items are in customs to let you know the cost.

Alternatively our courier will require payment of import or customs duties upon delivery. It will be your responsibility to pay the necessary charges for local authorities to release the goods. Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Kandee to you.