For quality assurance, we ask that you try these shoes for fit and size on carpeted surfaces only until you are certain you are keeping them.We are unable to accept or exchange returned items, which are scratched or dirty and the item will be sent back to the customer at their cost.Please be aware that the designer shoebox is considered part of the product and the same terms and conditions apply – any damage must be noted on delivery immediately.
From time to time, Kandee will offer complimentary gifts along with your purchase, please make sure you are keeping the order before opening or using any complimentary gifts as items returned back to us with missing or opened complimentary gifts will result in a £30.00 non-negotiable charge levied against any credit note or refund received by the customer.
Due to the nature of the design of many of our styles, they are for occasional use only – we would recommend caution when wearing shoes with adornments as excessive wear can cause damage.
CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS 2000 – For orders within the United Kingdom.
RETURNS & EXCHANGES
Please refer to our Delivery & Returns section of the website at www.kandeeshoes.com.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.
For all faulty items outside our Returns policy please contact firstname.lastname@example.org. Once returned and authorised as faulty, any shipping costs will be refunded.
We have made every effort to display as accurately as possible the colours of our products that appear on kandeeshoes.com. However, as computer monitors may vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
All shoes are handmade using the finest materials. Please note that natural leathers and textiles are not flawless and therefore no exchanges/refunds will be given for this purpose.